Storage St Giles Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage St Giles provides storage and related removal services within the United Kingdom. By placing a booking, using our storage facilities, or engaging us for removal or associated services, you agree to be bound by these Terms and Conditions.
If you do not agree to these terms, you must not proceed with a booking or use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and Storage St Giles incorporating these Terms and Conditions and any written quotation or confirmation of booking.
Services means any storage, removal, packing, handling, transportation, or related services provided by Storage St Giles.
Storage Facility means any warehouse, storage unit, or premises operated or managed by Storage St Giles for the purpose of storing customers goods.
Goods means the items you place into our care for storage, removal, packing, or transport.
We, us, our means Storage St Giles.
You, your means the person, firm, or company who requests our Services and who is responsible for payment of our charges.
2. Scope of Services
We provide storage services and, where agreed, related removal and logistics services within the United Kingdom. Our Services may include collection of Goods, transport to our Storage Facility, secure storage, and subsequent re-delivery or removal services.
The precise scope of the Services we provide to you will be set out in our quotation or booking confirmation. Only services expressly agreed in writing are included. Any additional services requested by you may incur extra charges.
3. Booking Process
3.1 You may request a quotation for Services by providing accurate and complete information about the Goods, access conditions at collection and delivery addresses, service dates, and any special requirements.
3.2 Quotations are provided based on the information supplied by you. If the information is inaccurate or incomplete, we may amend or withdraw the quotation and adjust charges accordingly.
3.3 A booking is not confirmed until we issue a written confirmation or booking reference. We reserve the right to decline any booking at our discretion.
3.4 Where removal or collection services are requested, you are responsible for ensuring that appropriate parking, loading access, and any local permissions are in place on the service date. Any delay or additional cost arising from access issues may be charged to you.
3.5 For ongoing storage, the minimum storage term and any notice period will be specified in your booking confirmation or invoice.
4. Your Responsibilities
4.1 You are responsible for:
a. ensuring that you are the owner of the Goods or have full authority from the owner to enter into this Agreement;
b. providing accurate information regarding the type, quantity, and condition of the Goods;
c. arranging suitable insurance cover for the Goods, unless separate written arrangements have been made with us for extended liability or insurance;
d. preparing and packing the Goods properly, unless you have requested and paid for our packing service;
e. complying with all applicable laws and regulations, including those relating to waste, hazardous materials, and prohibited items.
4.2 You must not store or present for removal any items that are perishable, illegal, hazardous, explosive, flammable, corrosive, or otherwise unsafe. If in doubt, you must seek clarification from us before the Service date.
5. Payments and Charges
5.1 Our charges will be set out in our quotation or booking confirmation. Prices are stated in pounds sterling and may be subject to applicable taxes.
5.2 Unless otherwise agreed in writing, payment for removal or collection services is due in advance of the service date. Storage fees are payable in advance for each billing period stated in your agreement or invoice.
5.3 We may require a deposit to secure a booking. Deposits are non-refundable unless we cancel the Services without cause.
5.4 If you fail to make any payment when due, we may:
a. charge interest on overdue amounts at the statutory rate or such rate as may be permitted by law;
b. suspend or refuse to provide any further Services, including denying access to the Storage Facility;
c. exercise a lien over the Goods and, after giving any required notice, arrange for sale or disposal of the Goods to recover unpaid charges and reasonable costs associated with the sale or disposal.
5.5 You remain responsible for all charges incurred under your account, including any additional charges arising from delays, access problems, changes to service dates, extra labour, or additional volumes of Goods beyond those originally quoted for.
6. Cancellations and Changes
6.1 You may cancel or amend your booking by giving us written notice.
6.2 If you cancel or significantly amend a removal or collection booking, we may charge a cancellation fee, calculated as a percentage of the quoted price, depending on the notice period given. Details of any applicable cancellation charges will be set out in your quotation or booking confirmation.
6.3 For ongoing storage, you must provide the minimum notice period for termination stated in your storage agreement. Storage charges remain payable up to the end of the notice period.
6.4 We may cancel or suspend the Services if:
a. you fail to make payment when due;
b. you breach any material term of this Agreement;
c. providing the Services would, in our reasonable opinion, be illegal, unsafe, or otherwise inappropriate.
6.5 If we cancel the Services for reasons within our control and not due to your breach, we will refund any pre-paid charges for Services not yet provided. This shall be your sole remedy for such cancellation.
7. Access to the Storage Facility
7.1 Access to our Storage Facility is subject to our operational hours, security procedures, and any access rules notified to you.
7.2 We may require identification and proof of authority before allowing access. We may refuse access to any person who cannot demonstrate authority over the Goods or who does not comply with our security procedures.
7.3 You must not interfere with or damage any part of the Storage Facility, and you must comply with all health and safety instructions when on our premises.
8. Condition and Handling of Goods
8.1 You are responsible for ensuring that the Goods are properly packed, labelled, and prepared for storage or removal, unless you have specifically engaged and paid for our packing services.
8.2 We may refuse to handle any Goods which, in our reasonable opinion, are poorly packed, unsafe, illegal, or otherwise unsuitable for storage or transport.
8.3 We will take reasonable care in the handling, storage, and transport of your Goods but do not guarantee that Goods will not suffer minor wear and tear, scuffs, or cosmetic damage inherent in handling and transport.
9. Liability and Risk
9.1 Risk in the Goods remains with you at all times. You are responsible for arranging appropriate insurance for the Goods for the duration of the Services unless we have expressly agreed in writing to provide extended liability or arrange insurance on your behalf.
9.2 Our liability for loss of or damage to Goods arising from our negligence or breach of contract shall, in any event, be limited to the lower of:
a. the actual value of the Goods lost or damaged; or
b. any per-item or aggregate limit stated in our quotation, booking confirmation, or separate written agreement.
9.3 We shall not be liable for:
a. loss or damage arising from your failure to properly pack, label, or prepare the Goods;
b. loss of or damage to items prohibited under this Agreement or any items you fail to declare;
c. loss of profits, loss of business, loss of data, or any indirect or consequential loss;
d. events beyond our reasonable control, including but not limited to adverse weather, traffic delays, industrial disputes, accidents, or acts of authorities.
9.4 Any claim for loss or damage must be notified to us in writing within a reasonable time of you becoming aware of the issue and in any event no later than the time limit specified in your booking confirmation or agreement. We may require evidence of value and ownership of the Goods and reasonable details of the circumstances giving rise to the claim.
10. Waste, Prohibited Items, and Environmental Regulations
10.1 You must not store or present for removal any waste or refuse unless we have expressly agreed in writing to provide a waste removal service and applicable charges have been agreed.
10.2 Prohibited items include, but are not limited to:
a. hazardous or controlled waste;
b. flammable, explosive, or chemical substances;
c. illegal goods, stolen goods, or items obtained unlawfully;
d. perishable goods that may decay, attract pests, or cause odour;
e. live animals or plants.
10.3 Where we agree to remove waste or unwanted items as part of a removal service, you confirm that such items are non-hazardous household or office goods and that you have the right to dispose of them. You must not include any items that are subject to special disposal requirements under environmental or waste regulations.
10.4 If we discover prohibited items or waste that we have not agreed to handle, we may, at our discretion and where lawful:
a. refuse to remove or store such items;
b. arrange for their return to you;
c. arrange for their lawful disposal and charge you for all associated costs, fees, and expenses.
10.5 You shall indemnify us in full for any claims, fines, penalties, or costs arising from your breach of waste and environmental regulations or from the inclusion of prohibited or hazardous items in the Goods.
11. Lien and Disposal of Goods
11.1 We have a lien over the Goods for all amounts owing in respect of Services provided, including storage charges, removal fees, and any other costs properly incurred on your behalf.
11.2 If you fail to pay all amounts due within the time required, we may, after giving you any notice required by law, sell or otherwise dispose of some or all of the Goods and apply the proceeds to discharge the debt and any reasonable costs of sale or disposal. Any surplus will be returned to you where lawful and practicable.
11.3 If the value of the Goods is insufficient to discharge the debt and costs, you remain liable for the balance.
12. Data Protection and Privacy
12.1 We will collect and process personal data about you in order to provide the Services, administer your account, and comply with our legal obligations.
12.2 We will take reasonable steps to keep your personal data secure and will only share it with third parties where necessary for the performance of the Services, for legal or regulatory reasons, or where you have otherwise consented.
13. Complaints and Dispute Resolution
13.1 If you are dissatisfied with any aspect of the Services, you should notify us in writing as soon as reasonably practicable, giving full details of your concerns.
13.2 We will investigate any complaint and aim to respond within a reasonable time. You agree to give us a fair opportunity to resolve any issue before commencing formal legal proceedings.
14. Changes to These Terms
14.1 We may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings and to ongoing storage arrangements after we have given you reasonable notice.
14.2 If you continue to use the Services after changes to the Terms and Conditions take effect, you will be deemed to have accepted the updated terms.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter or formation.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
16.2 No failure or delay by us in exercising any right or remedy under this Agreement shall operate as a waiver of that right or remedy.
16.3 You may not assign or transfer any of your rights or obligations under this Agreement without our prior written consent. We may assign or transfer our rights and obligations to another provider of similar services, provided that this does not materially reduce your rights under this Agreement.
16.4 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any previous understandings or agreements.
